Support

Step 1: Take your Qualifying Notebook Trade-in into a participating Acer Service Centre within the promotional period: 3rd August 2017 to 17th September 2017*

Step 2: Your Notebook will be verified and registered at the Acer Service Centre, you will then receive a confirmation if your Notebook Trade-in qualifies for the promotion, confirmation of the Reward value and Unique Trade-in Code (which is required to validate your claim in Step 3)

Step 3: Purchase a Qualifying Product within the promotional period and register it on Acer Facebook https://th-th.facebook.com/AcerThailand/ within the promotional period and enter your Unique Trade-in Code in the promo code field

Step 4: Your Trade-in will be stored at the Acer Service Centre until you have purchased a qualifying product and registered it on Acer Facebook with the Unique Trade-in Code Please bring your Thai bank details to the Acer Service Center with your trade-in for which you wish your reward to be paid into.

• Qualifying Products can be found here
• Qualifying Trade-ins can be found here
• Qualifying Acer Service Centers can be found here

* Trade-in registrations submitted at an Acer Service Centre on the 17th September 2017 (Trade-ins received on 17th September counts as day 1) will have 30 days to purchase and register the Qualifying Purchase.
Reward values are based on your Qualifying Trade-in and the condition and the accessories supplied.

Go to: https://th-th.facebook.com/AcerThailand/
Message the word ‘register’ in Facebook Acer Thailand inbox: ‘send message’. Then follow the provided link.
Enter in the following details when prompted:

• Qualifying Product Purchased
• Qualifying Product Serial Number
• Date of purchase
• Name
• Date of Birth
• Email address (the same address as registered with the Acer Service Center)
• Province
• Upload invoice/ receipt image
• Enter the Unique Trade-in Code (in the promo code field)

You will need to register each qualifying purchase and corresponding Unique Trade-in Code. Each Unique Trade-in code is for time one time use against a single qualifying purchase. There will be a thank you message on completion, as well as confirmation of the details submitted.

You will be provided with a Unique Trade-in Code and will need to Purchase a Qualifying Product and register on Acer Facebook during the promotional period.
You will need to supply the following:

• Qualifying Product Purchased (per purchase)
• Qualifying Product Serial Number
• Date of Purchase
• Name
• Date of Birth
• Email address (the same address as registered with the service center)
• Province
• Upload invoice/ receipt image clearly showing, Retailer/ Reseller, Price Paid, Qualifying Product, Purchase Date
• Enter the Unique Trade-in Code (per qualifying product purchased, in the promo code field)

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process you claim.

Common reasons for Missing Documents:

• Proof of purchase was not legible
• Proof of Purchase did not show the price paid, products or retailer purchased from
• An incorrect document was uploaded and not a proof of purchase
• An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
• The serial number you entered on your claim is invalid
• The bank details you provided are not matching with the claimant/company details

From the date that we received your registration it will take 8 working days to verify the submission.

You will receive confirmation via Email and SMS; please check your email address including your junk/spam mailboxes.

If you have received a validated email you will receive your reward within 14 working days

If you have received an email to confirm validation of reward, please check the following:

• Refer to the Terms and Conditions of the promotion for reward timeframes
• Check your bank statements for the reward amount that you are expecting
• If you are still unable to locate your payment please contact us here

Purchase a Qualifying Acer Product within the Promotional Period - 3rd August 2017 to 17th September 2017.

Bring the following to a Participating Acer Trade-in Service Centre within 30 days of Purchase*:

1. A Qualifying Gaming Notebook to Trade-in
2. The original proof of purchase clearly detailing date of purchase, price paid, qualifying product purchased and retailer/ reseller name
3. Serial Number of your new Acer Qualifying Product
4. Thai Bank Details
5. Thai ID card

*The date of purchase counts as day 1

The Acer Service Centre will verify your Purchase and Trade-in to advise you if they qualify for the promotion.

The Acer Service Centre will then submit a claim for you and advise of the reward value.

If your claim is successful you will receive your reward within 14 working days of receipt of a validation email we will send you.

• Qualifying Products can be found here
• Qualifying Trade-ins can be found here
• Qualifying Acer Service Centers can be found here

Reward values are based on your Qualifying Trade-in and the condition and the accessories supplied.

The total number of permitted claims is limited to 2 per qualifying product, per trade-in, per individual, household or business during the promotional period.

Only one Trade-in reward per Qualifying Product purchased will be accepted.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Documents:

• Proof of purchase was not legible
• Proof of Purchase did not show the price paid, products or retailer purchased from
• An incorrect document was uploaded and not a proof of purchase
• An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
• The serial number you entered on your claim is invalid
• The bank details you provided are not matching with the claimant/company details

From the date that we received your registration it will take up to 3 working days to verify the submission.

You will receive confirmation via Email and SMS to the details provided when your claim was submitted, please check your email address including your junk/spam mailboxes. If you have received a validated email you will receive your reward within 14 working days

If you have received an email to confirm validation of reward, please check the following:

• Refer to the Terms and Conditions of the promotion for reward timeframes
• Check your bank statements for the reward amount that you are expecting
• If you are still unable to locate your payment please contact us here